Handout for the Course | Master of Project Academy

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ITSM Foundation Exams & ITSM Overview

ITSM FOUNDATION 10 REALISTIC EXAMS

ITSM Foundation Realistic Exam #1
ITSM Foundation Realistic Exam #2
ITSM Foundation Realistic Exam #3
ITSM Foundation Realistic Exam #4
ITSM Foundation Realistic Exam #5
ITSM Foundation Realistic Exam #6
ITSM Foundation Realistic Exam #7
ITSM Foundation Realistic Exam #8
ITSM Foundation Realistic Exam #9
ITSM Foundation Realistic Exam #10

Overview of the Service Lifecycle

Handout for the Course
Overview of the Service Lifecycle (3:52)

Service Strategy Stage

Service Strategy-Scope (4:08)
Service Strategy-Objectives (3:21)

Service Design Stage

Service Design-Scope (4:06)
Service Design-Goals (2:23)
Service Design-Objectives (3:04)
Service Design-Business Value (2:38)

Service Transition Stage

Service Transition-Scope (3:17)
Service Transition-Purpose (2:35)
Service Transition-Goals (1:57)
Service Transition-Objectives (2:13)
Service Transition-Business Value (3:06)

Service Operation Stage

Service Operation-Scope (2:11)
Service Operation-Objectives (1:09)
Service Operation-Business Value (1:58)

Continual Service Improvement (CSI) Stage

Continual Service Improvement (CSI)-Scope (1:48)
Continual Service Improvement (CSI)-Goals (2:38)

Content & Processes of Service Lifecycle Stages

Content & Processes of Service Lifecycle Stages (3:18)

Bonus Lecture - Discount for our paid courses

Bonus Lecture - Discount for our paid courses

Important Notice About Certificate of Completion

Important Notice About Certificate of Completion

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Handout for the Course

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